National Manager to ED’s Office | Intrapreneur | Blogger
About Me
I am Bhavin, a dedicated and results-driven professional with an outstanding track record spanning over two decades. My career has been characterized by a strong focus on client solutions, exceptional customer service, credit control, operation management, business analysis, and MIS reporting. Currently, I hold a challenging role as a National Manager to Executive Director’s Office with a forward-thinking organization, where I actively contribute my wealth of experience and knowledge to enhance the organization’s financial performance.
Specialties
My expertise encompasses a wide range of specialities, including:
- Credit Control Management, Credit Analysis, Accounts Receivables: I excel in managing credit processes, conducting credit analyses, and ensuring the health of accounts receivables.
- Client Solution, Contract Management, Customer Service, CRM (Client Relationship Management): I am dedicated to providing tailored client solutions, efficient contract management, and building strong client relationships through exceptional customer service.
- KAM (Key Accounts Management), MAM (Major Accounts Management): I have a proven track record in effectively managing key and major accounts, ensuring their satisfaction and success.
- MIS Reporting, Strategic Planning, Six Sigma: My skills in MIS reporting, strategic planning, and Six Sigma methodologies contribute to data-driven decision-making and process improvement.
- Courier, Cargo, Logistics, Freight, Cold Chain: I bring extensive experience in the logistics industry, with a focus on courier, cargo, freight, and cold chain solutions.
- Soft Skills: My soft skills, including leadership, communication, strong interpersonal abilities, and analytical thinking, enable me to excel in diverse professional settings.
- IT Skills: I am proficient in a range of IT tools, including MS Office, G Suite, Salesforce, and Quickbooks, which enhance my effectiveness in various roles.
I am deeply passionate about leveraging my expertise and skills to drive success for my organization and clients. My unwavering commitment to excellence and continuous improvement makes me a valuable asset to any team.
Experience

V-Trans (India) Ltd · Aug 2019 to Present
- National Manager to Executive Director’s Office | Nov 2023 – Present
- Corporate Manager – Customer Service | Feb 2021 – Oct 2023
- Executive Assistant | Aug 2019 to Jan 2021

V-Xpress (a div. of V-Trans (India) Ltd.) | Nov 2019 to Present
- National Manager – Business Intelligence | Nov 2023 – Present
- Corporate Manager – Claims | Feb 2021 – Oct 2023
- Manager – Helpline & CRM | Aug 2019 to Jan 2021

Pahal Car & Bus Rental LLP | Oct 2017 to Present
Co-Founder | Designated Partner

GATI-KWE | Jul 2018 to Aug 2019
Zonal Customer Service Manager

DTDC Express Limited
- Head – Client Support | Apr 2017 to Jul 2018
- Manager – National Contracts | Aug 2012 to Mar 2017

SDV International Logistics Limited | Feb 2011 to Jul 2012
Dy. Manager Credit Control – Western India

TNT India Private Limited
- Team Leader Query – Western India | Apr 2010 – Jun 2011
- Credit Control Executive | Nov 2007 – Apr 2010
- Special Service Executive | Jan 2007 – Nov 2007
- Customer Service Officer | Mar 2004 – Dec 2006
- Operation Assistant | Sep 2003 – Feb 2004
- Ground Service Assistant | Jul 2000 – Aug 2003
Education

Welingkar Institute of Management Development & Research
Post Graduate Diploma in Business Administration (PGDBA) | 2008 to 2010

University of Mumbai
Bachelor of Commerce | 2007